Frequently Asked Questions
1. What types of products do you offer?
We specialize in high-quality, custom printed items including t-shirts, mugs, pillows, canvases, framed canvases and more. Each item is printed on demand to ensure the highest quality and attention to detail.
2. How does the customization process work?
Simply select the product you would like to customize, upload your design with the product code or choose from our collection and place your order. Our team will carefully print and prepare your product before shipping it directly to your door.
3. What printing techniques do you use?
We use state-of-the-art printing technology, including direct-to-garment (DTG) printing, sublimation, UV printig and high-quality screen printing, depending on the material and design. This ensures vibrant colors, durability, and a premium finish.
4. How long does it take to receive my order?
Production times vary depending on the product but generally range from 3 to 8 business days. Shipping times depend on your location and chosen shipping method. Most orders within the U.S. arrive within 5 to 10 business days.
5. Do you offer international shipping?
Yes! We offer international shipping to various countries. Shipping times and costs vary depending on the destination.
Standard International Shipping: 7-21 business days
Expedited International Shipping: 5-10 business days
Please note that delivery times may be affected by customs processing in your country.
6. What if I receive a damaged or defective item?
Customer satisfaction is our top priority. If your order arrives damaged or defective, please contact our customer support team at support@purplewhiteartstudio.com within 7 days of receiving your item. We will happily offer a replacement or refund if necessary.
7. Can I return or exchange my order?
Since our products are custom printed on demand, we do not accept returns or exchanges unless there is a manufacturing defect or damage from manufacturing. If there is any shipping damage, please take a picture and report it to our support team at support@purplewhiteartstudio.com. Please double check your design and order details before finalizing your purchase.
8. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
9. What payment methods do you accept?
We accept all major credit cards and debit cards payment methods. Your payment information is encrypted and processed securely.
10. Is my personal information secure?
Absolutely. We take data security seriously and use industry-leading encryption technologies to protect your personal and payment information. We do not share your details with third parties.
11. Can I cancel or modify my order after placing it?
Orders are processed quickly to ensure fast production and shipping. If you need to make changes or cancel an order, please contact us within 12 hours of placing your order. After this timeframe, we cannot guarantee modifications.
12. How can I contact customer support?
Our dedicated customer support team is available to assist you. You can reach us via email or through our website's contact form. We strive to respond within 24 hours.
If you have any other questions, feel free to reach out. We are here to help and ensure you have the best shopping experience possible!